Frequently Asked Questions

Whether you’re new to massage or are a regular who loves the health benefits it gives you may have questions to ask before booking your appointment with us.

We work very closely with our clients, new and existing, experienced in having massage or not, to ensure your complete safety, comfort and also trust in us.

Trust, between therapist and client is of utmost priority and you need to feel confident that you are in a safe, confidential space.

You are, at anytime welcome to contact us to ask questions but we have prepared a few frequently asked questions and answers here.

Can’t find your answer? Contact us and we will get back to you at the first opportunity.

FAQ's – Facilities

Do you have parking?

Yes. There is lots of free, secure parking a marked space outside the door as well as other marked visitor bays. The car parks are monitored by a security firm and CCTV

Do you have adequate first aid facilities

Yes. There are a number of emergency first aid resources on site including a defibrillator and full first aid kit and all personnel in the building are first aid trained.

FAQ's - My Appointment

Do you have a waiting room?

Yes. Once you enter the building (the entry code will be in your booking confirmation) head up the stairs and there is a comfortable waiting room at the end of the corridor. I always ask that you try to refrain from arriving for your appointment any earlier than 5 minutes before it's time where possible.

If you’re running late please advise me as soon as possible. If you arrive 10 minutes or more late for your appointment the treatment may have to be reduced to accommodate the time and avoid me keeping other clients waiting. Any more than 15 minutes late and the appointment will, unfortunately have to be cancelled and treated as a no show under the policy

Do you check my health and wellbeing prior to the treatment?

Yes. When you book your appointment you will receive a consultation form to complete. Where possible please complete before your appointment so we have time to review it before you arrive. However we will complete it with you prior to your treatment if not. We will then discuss the form with you in order to best understand what treatment is most beneficial for you and to get an understanding of your lifestyle so we can look at things that maybe causing issues for you and discuss possible solutions you can implement. For each appointment we will recap on how you have been since the last treatment and also check there are no new or changing health issues including medication.

*Covid.

We have a spotless hygienic treatment room based within a medical facility. We follow strict hygiene processes and provide hygiene consumables to ensure your safety. We would politely request that if you are displaying ANY symptoms of Covid, even mild, that you test prior to attending your appointment or cancel it until you feel better. The impact of catching covid is massive with loss of earnings, cancellation of clients appointments and having to find extra time to accommodate the rescheduling of them so please bear this in mind if you feel unwell with covid symptoms.

Do you provide after care advice ?

Yes. We discuss the likely effects of your treatment (don’t worry they are all good!) and also help with other ways you can help yourself between treatments with things like posture, desk set up, stretches etc. Also we are always available to answer any questions or concerns you may have.

I need to rearrange my appointment or cancel it can I do this?

Yes you can but please be aware we run a 48 hour cancellation policy which can be found here.

When booking online you will be asked to input your card details to confirm the appointment. This action DOES NOT charge your card it just gives us some no show protection from people who book and just don’t turn up therefore affecting the business and our other clients in a negative way.

Do you take card or cash? Is my data safe?

Both. The options for payment are card, cash, bank transfer (bank transfer prior to treatment only).

We are also PCI compliant and have met and continue to test and meet the 12 criteria to remain compliant .

Payment card industry (PCI) compliance

Payment card industry compliance refers to the technical and operational standards that businesses follow to secure and protect credit card data provided by cardholders and transmitted through card processing transactions. PCI standards for compliance are developed and managed by the PCI Security Standards Council.

FAQ’S - My Treatment

How should I prepare for my first treatment?

There is nothing you need to prepare for prior to your treatment. All of the needs to give you the best treatment will be discussed and put in place during the consultation

What should I expect from the treatment on the day?

You will be asked to take a comfortable seat while we go through some medical history and discuss your needs for the treatment as well as how the process works. You will be taken through to the treatment area and given a towel and instructions on what clothing needs removing. We will leave the treatment area while you do this and return when you say for us to enter.

We will begin your treatment by doing a quick scan of the area with our hands and eyes and then, to alleviate any anxiety and ensure you know what is happening, feed back to you what we are seeing, feeling and plans for your treatment.

Following your treatment you will be offered water while we go over aftercare advice and next steps for your health and wellbeing.

How will I feel during and after the treatment?

This depends on the treatment you have but for all treatments you will feel extremely relaxed, you may even fall asleep and while talking to us during the treatment is fine, you may find you just want to shut your eyes, smell the aromas, listen to the relaxing music and drift away for a while. During the aftercare discussion we will go over the “Contra-actions” with you and these are about how your body may react to your treatment and what to expect when you get home.

Will the massage hurt?

The short answer to this is no. A massage should never “hurt” and in fact is the opposite, it can help to relieve the pain around tense an stiff muscles. Some of the techniques used in some of the deeper massages (like deep tissue) are there to go deeper and be even more effective on particular areas and problems and while they should not “hurt” you will feel a great deal of pressure and can experience what we call the “nice hurty” feeling, you can feel the muscles responding but it feels good. After a deeper massage you can expect to be tender for a few hours but this is a sign it has worked and we will discuss this at length with you before and after treatment.

What sort of pressure do you use?

The pressure used will be discussed with you prior to treatment and during treatment will be checked with you, all of us are individuals and what is hard or light to one person isn’t to another. This is your massage and we want you to have it your way so getting the pressure right is essential. Some people only like light “strokes” while some like hard pressure but we usually start off by gauging your preference in consultation, start off towards the lighter end and build up, checking with you that it is ok as we increase it.

I am nervous about getting undressed what parts of my body will be exposed?

The only parts of your body exposed is the part I am actually massaging. The rest of your body will be covered. Full body treatments include arms, legs, back, neck, shoulders and feet and face where specified. No other body parts are touched during massage under any circumstances. You will be left in the treatment area to undress and get on the bed and then left in private to re-dress following treatment. When you are turned over during a treatment we hold up the towel and turn our head away to retain your privacy.

Please note that underwear such as briefs and pants must be worn at all times. This is for the comfort and safety of both therapist and client. For ladies removal of the bra is recommended to ensure full treatment for the back.

For male clients. Please be aware that this is a fully professional health and wellbeing massage therapy service ONLY please do not cause embarrassment by suggesting or requesting the removal of underwear for the treatment or for any additions to the treatment. This will result in expulsion from the treatment room and booking system.

Jewellery, piercings, mobile phones/apple watches and wrist watches can I wear them?

While it is possible for us to “work around” these items it's actually better if they are removed prior to treatment for your comfort and for the protection of the item. As we work with oils it is best to avoid contact with the items where possible and it can also impede access to muscles when they are worn during treatment.

One of the best things about massage is the escape from everything and mostly our busy lives. This is why it is always best to remove your apple watch and put your phone on silent so you can just escape everything with absolutely no interruptions. Your watch buzzing on your wrist can bring you out of your relaxation which would be a shame.

You are provided, in the treatment room, with a space to hang your clothing and a space to lay down your valued items. We also do a check after each client and prior to the next to ensure nothing has been left behind.